Comments & Complaints

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General Feedback

If you would like to provide the practice with general feedback or ideas please feel free to use our online form

Complaints

We will try our best to deliver the best services we can but realise there may be occasions when patients feel let down.

Our practice complaints procedure is designed to support patients who feel a need to raise a formal grievance, whether verbally or in writing, and operates in line with the NHS process.

We understand that people may beel uncomfortable about raising a complaint and would like to reassure that our practice views this as a good opportunity to communicate, learn and improve.

Our Practice Manager, Sharon Rowe, is responsible for ensuring that all complaints are handled in line with our policy and patients receive a full response within an appropriate timeframe.

Anyone who wishes to raise a complaint can ask to speak with Sharon or may prefer to address her in writing by letter to the surgery address or using our online form. If you would like a copy of our Practice Complaints Procedure leaflet, please ask our reception team.

Compliments

We appreciate any feedback from patients who have a good experience to report to us and are grateful for people taking the time to tell us what we have done well.

This information also helps us to continuously improve our services and ensure that any changes which are introduced do not inadvertently remove any good practice.

Patients who wish to report a positive experience can do so by email using our secure online form or in writing at the surgery address.