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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2025 | 16 | 4 | 0 | 0 | 0 | 1 |
| Feb 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us anything that we could have done better.
Very pleased with the service I received, also very thorough, and explained everything
Posted on: 31/12/2024
On time appointment, no waiting. Professional attention and care.
Posted on: 31/12/2024
Excellent service, couldn’t have been better!
Posted on: 25/12/2024
The appointment was excellent, professional engaging staff. Excellent communication. I could not want anything more from a health centre as a patient.
Thank you, we are so lucky to have such an outstanding health practice.
Posted on: 24/12/2024
Print and on time appointment as usual.
Posted on: 23/12/2024
It was perfect- time of appointment very convenient, wait of less than 5 minutes, friendly , professional , very efficient treatment by Dr. Ganner.
Posted on: 22/12/2024
The nurse was extremely kind and carried out the hypertension review in a friendly and professional manner.
No improvement.
Posted on: 20/12/2024
I got an appointment the same morning, the GP spent a lot of time with me, I had other tests and very little waiting. An easy and positive experience
Posted on: 19/12/2024
Very friendly and efficient. All my questions answered.
Posted on: 17/12/2024
Tara is a lovely nurse, and always answers your questions and explains everything.
Posted on: 13/12/2024
Whilst the appointment was delayed. Apology was given and the appointment was satisfactory
Posted on: 13/12/2024
Punctual, professional, caring and interested. Top top service
Posted on: 13/12/2024
Annual hypertension appointment- seen on time all tests carried out satisfactorily in a friendly and professional manner. Any questions I had were all fully answered. Very pleased with the service I received.
Posted on: 12/12/2024
The staff were all pleasant helpful and informative. I didn't have a long wait.
Posted on: 10/12/2024
Efficient friendly and prompt
Posted on: 09/12/2024
Nothing. My appt was very good with Tara.
Posted on: 08/12/2024
Appointment on time really friendly nurse could not have been any better
Posted on: 07/12/2024
I was very happy with all the tests that was done so that my doctor was kept up with all that was going on with my medications and my health Thank you
Posted on: 07/12/2024
Sorted out an appointment really quickly as something quite serious had happend over the weekend,always do thier level best to help,and got me sorted and on my way, happily it started to get better as hospital was next if it didn't work!
Posted on: 07/12/2024
Tara was very helpful explaining everything, she couldn't have done any better.
Posted on: 05/12/2024
I was seen promptly with curtesy, professionalism and kindness.
Posted on: 04/12/2024
Tara who saw me was really friendly, informative and gave me the time I needed to ask any questions. She was helpful when I enquired about speaking to a doctor about another issue and made a phone appointment for me. Excellent service nothing could have been improved on.
Posted on: 29/11/2024
All the GPS, especially my doctor, Dr. Wyatt and the reception staff and nurses at West Somerset Healthcare are excellent. The are kind, understanding and always s ready to help. I thank-you all.
Posted on: 04/11/2024
I think our National Health is 2nd to none
Posted on: 01/11/2024
I was in the surgery for a prior appointment and asked if I could receive a phone call from a Doctor. Within 24 hours I had spoken to Dr Moss and was booked in for a blood test that same day. Results were back within a couple of days and medication prescribed. Thank you so much.
Posted on: 20/09/2024