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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2025 | 23 | 5 | 0 | 0 | 0 | 1 |
| Feb 2025 | 13 | 2 | 0 | 0 | 0 | 0 |
| Mar 2025 | 32 | 6 | 0 | 0 | 0 | 0 |
| Apr 2025 | 23 | 1 | 0 | 1 | 0 | 0 |
| May 2025 | 26 | 3 | 0 | 0 | 0 | 0 |
| Jun 2025 | 24 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 38 | 1 | 0 | 0 | 0 | 0 |
| Aug 2025 | 24 | 4 | 0 | 0 | 0 | 0 |
| Sep 2025 | 10 | 1 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us anything that we could have done better.
Efficient and timely
Posted on: 30/08/2025
I appreciate being offered an appointment quickly and I am grateful for the treatment given.
Posted on: 29/08/2025
Lovely kind nurse who listened and helped me with medical issues I was having she went above and beyond to help me
Incredible blood drawing skills absolutely painless and no bruising
Posted on: 23/08/2025
Prompt, pleàsant and no problems.
Posted on: 21/08/2025
Attentive,friendly, and helpful
Posted on: 21/08/2025
Iwas seen promptly and received helpful replies to my questions. It did appear that I was being listened to
Posted on: 18/08/2025
Cryosurgery appointment with Dr Ganner. Great bedside manner. Also discussed other skin issues satisfactorily. Clear communication.
Posted on: 17/08/2025
I arrived and was seen promptly,
Dealt with politely and given any advice required .
Posted on: 17/08/2025
I had a double appointment as I had several minor issues to cover. I felt i was listened to and taken seriously and not rushed in any way. The doctor was friendly and courteous and I was seen on time.
Posted on: 17/08/2025
Very happy with my appointment very punctual and informative
Posted on: 16/08/2025
Very helpful and caring nurse.
Posted on: 14/08/2025
Tara was very through.
Posted on: 14/08/2025
Friendly but professional, on time, and good advice offered. Excellent all-round experience.
Posted on: 11/08/2025
Nothing. Very thorough, not rushed, noted my concerns. I am always amazed at the care and concern of all the staff at Watchet and Williton.
Posted on: 08/08/2025
The nurse was very kind, knowledgeable, professional and sympathetic.
Posted on: 07/08/2025
My nurse understood I as deaf and made sure to look clearly at me so I could read her lips. She spoke at a good pace and it was easy to read her lips. She did all the tests explained all of them and she was very pleasant and professional to deal with. It’s not always the case I sometimes spend time kept telling them not to look away or stare at the computer.
Posted on: 06/08/2025
It is great to talk with a real person
Posted on: 05/07/2025
Excellent doctor who gave me good advice and took me seriously
I then had an appointment with the nurse who was very thorough and friendly
Posted on: 03/04/2025
Your staff are always very helpful and encouraging.They answer my questions and explain things in layman terms so I can understand what I need to do.
Posted on: 19/03/2025