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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2026 | 55 | 1 | 0 | 0 | 0 | 0 |
| Feb 2026 | 27 | 0 | 1 | 0 | 0 | 0 |
| Mar 2026 | 49 | 1 | 0 | 0 | 0 | 0 |
| Apr 2026 | 8 | 2 | 1 | 0 | 0 | 0 |
| May 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us anything that we could have done better.
I think I would have preferred to have the appointment in Williton, where I live.
Posted on: 30/03/2026
The diabetic nurse was very encouraging and helpful with advice.
Posted on: 27/03/2026
The appointment went as i thought it would, very efficient, more or less on time.
Posted on: 25/03/2026
Saw nurse on time
Tara was very thorough with my Diabetic review
Posted on: 24/03/2026
Staff are courteous and considerate.
Posted on: 23/03/2026
On time, quick and efficient.
Definitely felt listened to, not rushed
Pleasant experience
Posted on: 22/03/2026
I was so impressed with the fact nothing was hurried and I wasn't made to feel like an old woman.
Posted on: 21/03/2026
Very polite and helpful
Posted on: 20/03/2026
Friendly and efficient
Posted on: 19/03/2026
Wasn't rushed, went through everything in detail, came away very informed
Posted on: 19/03/2026
The appointment was on time and Dr Ganner very understanding and sympathetic
Posted on: 16/03/2026
Speedy, accurate, honest and on time.
Posted on: 15/03/2026
The doctor was kind and very helpful to me and made me feel better with his positive attitude
Posted on: 15/03/2026
I never felt hurried and was asked if I had any questions relating to my review. I was kept informed throughout.
Posted on: 11/03/2026
The nurse was very friendly. Explained the reason why my bloods were taken for
Posted on: 07/03/2026
Very friendly and thorough
Posted on: 06/03/2026
There's no way to advise on bettering a service that was absolutely easy and efficient
Posted on: 06/03/2026
I was seen on time and the nurse was very professional and friendly.
Posted on: 05/03/2026
1st class could not have been better.
Posted on: 05/03/2026
The appointment was on time and treated well
Posted on: 03/03/2026
Very well come and knows what she was talking about
Posted on: 03/03/2026
Easy to get appointment, ran on time. Nice Doctor, detailed advice.
Posted on: 02/03/2026
all ok. doctor pleasant app on time answered my questions
Posted on: 02/03/2026
Always polite and helpful
Posted on: 01/03/2026
Not running TOO late / very pleasant & efficient GP
Posted on: 01/03/2026
Went in on my appointment time and was very satisfied with the doctor. Can't see what else he could have done better
Posted on: 01/03/2026
I found the nurse very polite caring and professional
Posted on: 01/03/2026