Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 91% Very good
  • 9% Good
  • 0% Neither good nor poor
  • 0% Poor
  • 0% Very poor
  • 0% Don't know
Month / Year Very good Good Neither good nor poor Poor Very poor Don't know
Jan 2024 14 2 0 0 0 0
Feb 2024 13 0 0 0 0 0
Mar 2024 15 3 0 0 0 0
Apr 2024 7 2 0 0 0 0
May 2024 15 0 0 0 0 0
Jun 2024 6 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Please can you tell us why you gave your answer? Please tell us anything that we could have done better.

Appointment on time. Nurse welcoming, explained process fully
Posted on: 29/05/2024

On screen check in is easy and convenient. The waiting room seating is well- spaced and the room light and airy. There was a very short wait to see Dr. Ganner, who was very helpful and approachable and it is great that dermatology treatment is available locally. Our experience of everyone at this practice has been very positive.
Posted on: 26/05/2024

Very friendly and very concerned with my welfare
Posted on: 24/05/2024

Excellent facilities and appointments on time .
Posted on: 19/05/2024

After initial consultation I was invited to book a treatment appointment for two weeks time. On the day of the clinic, I easily booked in using the online system in the foyer and was seen within a very acceptable timeframe. The doctor was friendly and informative and the whole experience was genuinely pleasant.
Posted on: 19/05/2024

The examination was thorough and professional, including dietary and social advice.
Posted on: 18/05/2024

Appointment was on time. At no point did I feel rushed or not listened to.
Posted on: 14/05/2024

Professional, helpful and friendly.
Posted on: 14/05/2024

Brilliant service , very friendly , very thorough .
Posted on: 14/05/2024

The nurse was extremely friendly and made me relaxed. For my yearly Heart check up. She really was a lovely lady. Even made me a follow up appointment, with a doctor so I can discuss my concerns with them. Thank you.
Posted on: 09/05/2024

Lovely staff, nurses and very friendly and thoughtful, couldn’t improve! Top quality.
Posted on: 08/05/2024

Because it was very good
Posted on: 04/05/2024

Easy to understand. Definately put me at ease. Thank you
Posted on: 01/05/2024

Everything was good, seen on time, excellent hygiene standards, all tests carried out with care and professionally and follow up explained
Posted on: 01/05/2024