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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2026 | 55 | 1 | 0 | 0 | 0 | 0 |
| Feb 2026 | 27 | 0 | 1 | 0 | 0 | 0 |
| Mar 2026 | 49 | 1 | 0 | 0 | 0 | 0 |
| Apr 2026 | 147 | 6 | 3 | 0 | 0 | 0 |
| May 2026 | 49 | 4 | 1 | 0 | 0 | 0 |
| Jun 2026 | 44 | 3 | 1 | 0 | 0 | 0 |
| Jul 2026 | 33 | 2 | 0 | 0 | 0 | 0 |
| Aug 2026 | 19 | 1 | 0 | 0 | 0 | 0 |
| Sep 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us about anything that we could have done better?
Tara Jones was excellent in the face of myself & my husband coming for a simple blood test in a very emotional state after receiving devastating health news the day before. She must be a precious asset to the West Somerset Healthcare team.
Posted on: 31/07/2026
Excellent service and very professional and helpful
Posted on: 31/07/2026
Apart from a long wait for an appointment, my experience at Williton surgery with a nurse was very good. Very friendly and efficient
Posted on: 30/07/2026
I was there for yearly test and vaccinations and the nurses as always were excellent
Posted on: 30/07/2026
HCA explained matters well and answered questions knowledgeably and professionally
Posted on: 29/07/2026
The nurse was wonderful. Made me feel so at ease.
Posted on: 29/07/2026
Dedicated staff
Friendly
Efficient
Posted on: 28/07/2026
WSH offer an outstanding service. Very professional, exceptional care. Very very impressed.
Posted on: 25/07/2026
Really appreciate the help and support I get from all the practitioners
Posted on: 24/07/2026
The nurse/doctor was very informative and explained everything great
Posted on: 22/07/2026
Friendly and efficient!
Posted on: 21/07/2026
Very nice team of Staff. Friendly and supportive
Appointment was on time
Plenty of space to sit
Posted on: 21/07/2026
Very conscientious and delivered care with exceedingly well practises
Posted on: 21/07/2026
No hassle. It all went smoothly
Posted on: 20/07/2026
Excellent service, no waiting. Very thorough nurse who passed on latest blood test results.
Posted on: 19/07/2026
I felt the nurse took her time and was very thorough in my assessment. She explained some of the rationale for medications and the QRISK2. in short I felt "looked after".
Posted on: 18/07/2026
A very friendly and fine service by all involved. Thank you
Posted on: 17/07/2026
Quick, efficient and friendly
Couldn’t ask for a better service.
Posted on: 12/07/2026
Was seen by Dr Ganna for a lesion on my face and 2 weeks like was seen in the Cryo clinic for it to be taken off, Dr Ganna was very informative as to what would happen and after advice, all in all a fantastic service!
Posted on: 12/07/2026
All on time, very efficient and friendly - thank you
Posted on: 12/07/2026
The GP saw me actually a bit earlier than my appointment time! He was very informative and had a very pleasant manner. The receptionist making the follow up appointment was extremely helpful and friendly too.
Posted on: 12/07/2026
Dr Ganner was very friendly and very professional
Posted on: 12/07/2026
Everything ok
Posted on: 05/07/2026
It very little waiting time and the nurse was very informative on wat she was doing and why
Posted on: 01/07/2026
Professional and understanding,
Posted on: 05/06/2026