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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2025 | 23 | 5 | 0 | 0 | 0 | 1 |
| Feb 2025 | 13 | 2 | 0 | 0 | 0 | 0 |
| Mar 2025 | 32 | 6 | 0 | 0 | 0 | 0 |
| Apr 2025 | 23 | 1 | 0 | 1 | 0 | 0 |
| May 2025 | 26 | 3 | 0 | 0 | 0 | 0 |
| Jun 2025 | 24 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 38 | 1 | 0 | 0 | 0 | 0 |
| Aug 2025 | 24 | 4 | 0 | 0 | 0 | 0 |
| Sep 2025 | 31 | 3 | 0 | 0 | 0 | 0 |
| Oct 2025 | 576 | 37 | 5 | 0 | 0 | 2 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us anything that we could have done better.
Our appointment was on time and the nurse was really calm, friendly and reassuring with my child which made it an stress-free experience for us both.
Posted on: 30/09/2025
Why when I'm having blood taken for testing can't blood be taken for a PSA test. I'm certainly in the vulnerable age group, and I haven't seen a doctor in many years, so I feel that I'm slipping between the floorboards as far as the NHS is concerned.
Posted on: 26/09/2025
Seen at allotted time nurse practitioner very thorough and explained every process very well
Posted on: 26/09/2025
All staff members were kind to me and helpful with any questions that I asked and made me feel comfortable and safe
Posted on: 26/09/2025
All very good
Posted on: 25/09/2025
Friendly and efficient
Posted on: 25/09/2025
Easy to book, kind nurse
Posted on: 25/09/2025
Posted on: 25/09/2025
Quick and efficient followed up on recent unconnected issue which was nice.
Posted on: 25/09/2025
I made a mistake and went to the wrong surgery they were able to get me another appointment for that day nothing seems to have been a problem excellent service
Thank you
Posted on: 24/09/2025
They were as professional as normal a great surgery and always listen to what you tell them
Posted on: 24/09/2025
Seeing the nurse was quick and straight forward, appointment time was kept to and I was not kept waiting. Testing although routine was dealt with in a friendly and professional manner.
Posted on: 24/09/2025
Prompt and very efficient.
We rate this practice very highly; they always provide excellent care and attention.
Posted on: 24/09/2025
Appointment was given at a convenient time and the surgery is 10 minutes walk from home. Reception staff always very helpful and phlebotomist was lovely. Thank you.
Posted on: 22/09/2025
Charlotte the nurse was very professional and my son loved her and she made him laugh and feel very comfortable and offered him a sticker for being so brave.
Posted on: 20/09/2025
Charlotte Charlton is always so warm and welcoming, she makes us all feel at ease, did amazing with my little boy who was a bit anxious about the nasal flu but happy to receive a sticker, she was patient and kind, got down to his level and explained what was happening. Thank you for all the hard work you do and the enthusiasm and encouragement you bring :)
Posted on: 20/09/2025
I am very happy with the service I am receiving
Posted on: 20/09/2025
I was seen promptly and i felt comfortable and listened to throughout my review. I had the opportunity to raise other concern and was given good advice on how to follow this up.
Posted on: 19/09/2025
Nurse was friendly. Efficient. Helpful.
Posted on: 18/09/2025
Super service. Very thorough and professional. Also the speed of my appointment was excellent.
Posted on: 17/09/2025
Appointment on time. Went through review thoroughly and gave me time for any concerns or changes to my health. Not made to feel rushed.
Overall 10/10
Posted on: 16/09/2025
Nurse professional and efficient but personable too.
Posted on: 13/09/2025
Appointment was on time and the nurse very friendly, knowledgeable and inserted the needle painlessly. Was in and out within minutes. So very happy.
Posted on: 10/09/2025
The nurse was interested to me it seemed more than a job
Posted on: 10/09/2025
I hate needles the young lady was very patient with me and fully explained why I needed to have blood test done
Posted on: 10/09/2025
Felt at ease, good to talk to.
Posted on: 08/09/2025
I was referred to Slimming World earlier this year by the Diabetic Nurse due to blood tests detecting that I was in the pre-diabetic range. Since attending, I have lost 2 stone and am no longer pre-diabetic. I have adopted healthy eating and am now much more active due to weight loss.
I would be grateful if you could inform Dr Wyatt.
Posted on: 07/09/2025
It's great that as a pensioner yearly checks are done. It means that illnesses can be detected earlier and possibly save the NHS time and money. Routine checks are important and vital. I received excellent service from the nurse who saw me. Thank you.
Posted on: 02/09/2025
Prompt, pleàsant and no problems.
Posted on: 21/08/2025
It is great to talk with a real person
Posted on: 05/07/2025
Excellent doctor who gave me good advice and took me seriously
I then had an appointment with the nurse who was very thorough and friendly
Posted on: 03/04/2025
Your staff are always very helpful and encouraging.They answer my questions and explain things in layman terms so I can understand what I need to do.
Posted on: 19/03/2025