We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2025 | 23 | 5 | 0 | 0 | 0 | 1 |
| Feb 2025 | 13 | 2 | 0 | 0 | 0 | 0 |
| Mar 2025 | 32 | 6 | 0 | 0 | 0 | 0 |
| Apr 2025 | 23 | 1 | 0 | 1 | 0 | 0 |
| May 2025 | 26 | 3 | 0 | 0 | 0 | 0 |
| Jun 2025 | 15 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us anything that we could have done better.
Very comprehensive and thorough.
Posted on: 31/05/2025
Mrs Tara Jones was very professional, very knowledgeable, and friendly. She took my blood very efficiently, checked my feet and my blood pressure, and explained my previous results. I was put completely at ease and felt able to discuss my diabetes (now back in pre-diabetes!).
Posted on: 28/05/2025
annual cardiac check with Tara Jones excellent
Posted on: 23/05/2025
Friendly staff
Timings was good
Posted on: 22/05/2025
The appointment was on time. Tara was extremely attentive and knowledgable, providing me with excellent care and sound advice for my condition.
Posted on: 21/05/2025
Very thorough review with a referral.
Posted on: 17/05/2025
Full explanations given plus extra information given about services I had not heard about that I may benefit from. All done in a very friendly manner
Posted on: 16/05/2025
It was easy to book an appointment online. I was seen on the appointed time and my examination by the experienced nurse was convivial and informative. It was reassuring to receive this treatment on an annual basis.
Posted on: 16/05/2025
On time, efficient and friendly
Posted on: 15/05/2025
Friendly courteous staff
Posted on: 13/05/2025
Clinic ran like clockwork. Dr Ganner support friendly, welcoming and kind. More than satisfied.
Posted on: 11/05/2025
Service was excellent
Posted on: 11/05/2025
The surgery receptionist was welcoming and helpful, and the Nurse who conducted my review was professional and friendly
Thanks
Posted on: 10/05/2025
My phone call was answered quick and polite
Posted on: 08/05/2025
Pleasant friendly member of staff
Explanations given and informative
Posted on: 08/05/2025
Posted on: 08/05/2025
The nurse who saw me, was exceptionally helpful. Made sure that I understood everything.
Me being profoundly deaf.
Nothing was you much trouble for her.
Lovely, kind and helpful lady.
Thank you
Posted on: 07/05/2025
I was given extremely good advice to care for my health in the future
Posted on: 04/05/2025
The nurse was efficient and caring
Posted on: 01/05/2025
Everything was all done very well, thank you very much
Posted on: 01/05/2025
Excellent doctor who gave me good advice and took me seriously
I then had an appointment with the nurse who was very thorough and friendly
Posted on: 03/04/2025
Your staff are always very helpful and encouraging.They answer my questions and explain things in layman terms so I can understand what I need to do.
Posted on: 19/03/2025